Win Back Your Hours.

From the founder

Why We Started This

I didn't start WLoD for profit, I started because I wanted patients to have a better phlebotomy experience. Before WLoD existed, I was a mobile phlebotomist for a third-party company, driving throughout Southern Arizona drawing patients for work. When I started, my list was manageable — 10, 15 patients a day. Moving faster in and out of each house, learning which neighborhoods let me get the most done. Within a couple of months, I personally was looking at 40, 50, sometimes 60 patients in a day.

As you'd expect, you can only reschedule a fasting patient so many times before they call saying, 'Ma'am, I have to eat, I can't wait any longer.' And they're right. I'd be halfway through my route, and then dispatch calls with a surprise non-scheduled patient that's clear across town, as I'm heading to my morning scheduled patient, and say, 'I wouldn't be able to make it.' While in the meantime I'm doing math in my head, can I still make it to the lab before specimen pick-up? Is this really worth the $15.50 per hour? Do I have time to stop for gas? Did I eat lunch? Do I continue to drive slowly with a flat tire? Does anyone care about my time? Does anyone care about me?

I found the answer to that last one on a 100-plus-degree day when my air conditioning gave out mid-route. I called my supervisor, expecting maybe a little sympathy. What I got was: 'Will you be able to finish the route?'

That was basically the conversation. No 'are you okay,' no 'let's figure this out.' Just 'is the route getting finished or not.' I understood at that moment that I wasn't working for a caring healthcare company or even for the patients. I was working for a spreadsheet that didn't care about me or the patients, just the numbers.

And it wasn't just me feeling the squeeze; I watched it happen to other seasoned phlebotomists. When you rush people through blood draws like you're on a game show, mistakes happen: bruised arms, missed veins, and irritated phlebotomists who don't treat patients the way they should be treated. Even newer phlebotomists who'd been hired only a few weeks prior were getting handed the same 60-patient list as someone who'd done it for years, because a body is nothing but a number to a spreadsheet. That stuck with me more than the AC ever did.

When I built Win Lose or Draw Mobile Phlebotomy, I built it the right way. I decided to pay my phlebotomist far more than industry standard because I believe reducing financial stress directly translates to less irritation, fewer mis-draws, and more attentive personal care. I only bring in senior-level phlebotomists and people who've actually done the thousands of sticks, who know how to handle hard sticks, who aren't going to leave you with a bruise the size of a plum because they were rushing to hit a quota. I decided to build a business the way it should be, putting people first.

Here's what that looks like in practice:

We come to you, not the other way around. Bad knees, no ride, kids at home, working from home — doesn't matter. We adjust to your life, not the other way around.

Every visit gets full attention. If you're nervous, if you're a hard stick, if you just need an extra minute — you get it. Most tell me they barely feel the poke.

Respect for your time and your space. We're typically in and out in under 20 minutes — no lab, no waiting room, no forms on a clipboard. Just your place of comfort, on your schedule, your way.

Comfort first, needle second. Need to drink some water? Cold? We have disposable heat packs; need to take a minute to breathe? We've got you.

We work with your doctor's office; they can simply email your lab order, or we can get it from you.

— Hyacinth Dubinko, Founder